Is this Waldorf Astoria Riviera Maya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Waldorf Astoria Riviera Maya have a swimming pool?

Yes, this Waldorf Astoria Riviera Maya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Waldorf Astoria Riviera Maya?

Best-rates for the Waldorf Astoria Riviera Maya starts from $644 per night with includes Security/Safety, Business Services, Spa, Restaurant, Barbecue/Outdoor Cooking, Internet, Child Friendly, Kitchen, Laundry, Parking, Pool, Private Pool, Sports/Activities, Bar, Guest Services, Breakfast, Air Conditioner, Wheelchair Accessible, Balcony/Terrace, Accessibility, Bedding/Linens, Wellness Facilities, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Waldorf Astoria Riviera Maya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Waldorf Astoria Riviera Maya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Waldorf Astoria Riviera Maya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Waldorf Astoria Riviera Maya?

Based on the information reported by the owner or manager, the Waldorf Astoria Riviera Maya indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Waldorf Astoria Riviera Maya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Waldorf Astoria Riviera Maya are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Waldorf Astoria Riviera Maya | Resort in Cancun

| 9.4 (153 Reviews) | 1 Bathroom

Puerto Morelos Resort | Waldorf Astoria Riviera Maya

Resort in Puerto Morelos, Cancun

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Private bathroom

Towels

Bedroom

Free cribs/infant beds

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Heating (climate-controlled)

Iron/ironing board

Private plunge pool

Free local calls

Safe

Connecting rooms available

Phone

Breakfast

Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 700-1400 for adults and MXN 350-1400 for children

1 poolside bar and 1 bar

3 restaurants

24-hour room service

Coffee/tea maker

Espresso maker

Electric kettle

Parking

Free self parking on site

Free valet parking on site

Accessibility

Handrails in stairways

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk height (inches): 32

Hand-held showerhead

Wheelchair-accessible path to elevator

Wheelchair-accessible restaurant

Wheelchair-accessible spa

Wheelchair-accessible lounge

Stairway handrail height (inches): 36

Wheelchair-accessible fitness center

Wheelchair-accessible registration desk

Height-adjustable showerhead

Well-lit path to entrance

Elevator

Elevator door width (inches): 47

Braille signage

Activities

Swimming

Snorkeling

Private picnics

Steam room

Kayaking

Full-service spa

24-hour fitness center

Paddleboards on site

Fitness classes

Yoga classes

2 outdoor pools

Entertainment

55-inch flat-screen TV

Satellite channels

General

Business center

Conference center

Meeting rooms - 5

Elevator

ATM/banking services

Banquet hall

English

Spanish

Smoke-free property

Couples dining

Guest Services

2 outdoor pools

Free cribs/infant beds

24-hour front desk

Daily housekeeping

Concierge services

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 50+ Mbps

Available in all rooms: Free WiFi

Outdoors

Beachfront location

Firepit

Outdoor furniture

Picnic area

Terrace

Garden

Spa

Body treatments

Manicures and pedicures

Body wraps

Body scrubs

Spa open daily

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 700 to 1400 for adults, and mxn 350 to 1400 for children pet fee: mxn 1500 per accommodation, per day plus mxn 1000 one-time cleaning fee service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 51 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 1500 per accommodation, per day, plus a one-time cleaning fee of mxn 1000 pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

CHRISTIAN

Aug 2, 2025 07:42:42 PM

Review Score: 4

Summary: Terrible hotel. Needs maintenance. Needs service needs people

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 2 Queen Beds, Oceanfront Room Size: 675 square feet m² 2 Queen Beds	General Ping - 19, Number of living rooms 0, Square meters - 63, Number of bedrooms - 1, Partial ocean view, Pets not allowed, Square feet - 675, Bed count minimum 2, Bed count maximum 2
Presidential Suite, 1 Bedroom Room Size: 1680 square feet m² 1 King Bed	General Square feet - 1680, Pet-friendly room, Number of bedrooms - 1, Sea view, Ping - 47, Square meters - 156, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed, Ocean View, Corner Room Size: 1680 square feet m² 1 King Bed	General Square feet - 1680, Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Ping - 47, Square meters - 156, Bed count minimum 1, Ocean view, Bed count maximum 1
Deluxe Suite, 1 King Bed, Ocean View Room Size: 1680 square feet m² 1 King Bed	General Square feet - 1680, Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Ping - 47, Square meters - 156, Bed count minimum 1, Ocean view, Bed count maximum 1
Deluxe Room, 1 King Bed, Ocean View Room Size: 675 square feet m² 1 King Bed	General Ping - 19, Pet-friendly room, Number of living rooms 0, Square meters - 63, Number of bedrooms - 1, Square feet - 675, Bed count minimum 1, Ocean view, Bed count maximum 1
2 Bedroom Ocean Front (Connecting Room) Room Size: m² 3 King Bed and Queen Beds	General Number of living rooms 0, Number of bedrooms - 2, Sea view, Pets not allowed, Bed count maximum 3, Bed count minimum 3
Suite, 1 King Bed (Riviera) Room Size: m² 1 King Bed	General Pets not allowed, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Room, 2 Queen Beds, (Swim up) Room Size: 675 square feet m² 2 Queen Beds	General Ping - 19, Number of living rooms 0, Square meters - 63, Number of bedrooms - 1, Partial ocean view, Pets not allowed, Square feet - 675, Bed count minimum 2, Private pool, Bed count maximum 2
Room, 1 King Bed, Accessible (Roll In Shower) Room Size: 678 square feet m² 1 King Bed	General Number of bedrooms - 0, Wheelchair-width doorways, Grab bar - near toilet, Low counters/sink height (centimeters) - 64, Bed count minimum 1, Square feet - 678, Pet-friendly room, Number of living rooms 0, Grab bar - in shower, Roll-in shower width (inches) - 60, Low-height counters/sink, Sea view, Bathtub or shower, Toilet grab bar height (centimeters) - 64, Wheelchair accessible, Doorway wheelchair width (centimeters) - 109, Roll-in shower width (centimeters) - 152, Ping - 19, Shower grab bar height (inches) - 43, Square meters - 63, Doorway wheelchair width (inches) - 43, Toilet grab bar height (inches) - 25, Roll-in shower, Shower grab bar height (centimeters) - 109, Low counters/sink height (inches) - 25, Bed count maximum 1
Suite, 1 King Bed, Oceanfront Room Size: 1035 square feet m² 1 King Bed	General Pet-friendly room, Square meters - 96, Square feet - 1035, Ping - 29, Sea view, Bed count minimum 1, Bed count maximum 1
Suite, 2 Bedrooms, Oceanfront (Connecting Room) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 2, Sea view, Pets not allowed, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 2 Queen Beds, Ocean View Room Size: 675 square feet m² 2 Queen Beds	General Ping - 19, Pet-friendly room, Number of living rooms 0, Square meters - 63, Number of bedrooms - 1, Square feet - 675, Ocean view, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds, Accessible (Roll In Shower) Room Size: 678 square feet m² 2 Queen Beds	General Number of bedrooms - 0, Wheelchair-width doorways, Grab bar - near toilet, Low counters/sink height (centimeters) - 64, Bed count minimum 2, Square feet - 678, Pet-friendly room, Number of living rooms 0, Grab bar - in shower, Roll-in shower width (inches) - 60, Low-height counters/sink, Sea view, Toilet grab bar height (centimeters) - 64, Wheelchair accessible, Doorway wheelchair width (centimeters) - 109, Roll-in shower width (centimeters) - 152, Ping - 19, Shower grab bar height (inches) - 43, Square meters - 63, Doorway wheelchair width (inches) - 43, Toilet grab bar height (inches) - 25, Roll-in shower, Shower grab bar height (centimeters) - 109, Low counters/sink height (inches) - 25, Bed count maximum 2
Suite, (Master Suite, Swim up) Room Size: 1680 square feet m² 1 King Bed	General Square feet - 1680, Number of living rooms 0, Cookware, dishware, and utensils, Kitchen, Number of bedrooms - 1, Partial ocean view, Pets not allowed, Ping - 47, Square meters - 156, Bed count minimum 1, Bed count maximum 1, Private pool
Room, 1 King Bed, (Swim up) Room Size: 675 square feet m² 1 King Bed	General Ping - 19, Number of living rooms 0, Square meters - 63, Number of bedrooms - 1, Partial ocean view, Pets not allowed, Square feet - 675, Bed count minimum 1, Bed count maximum 1, Private pool
Room, 1 King Bed, Oceanfront Room Size: 675 square feet m² 1 King Bed	General Ping - 19, Pet-friendly room, Number of living rooms 0, Square meters - 63, Number of bedrooms - 1, Partial ocean view, Extra bed count 0, Square feet - 675, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed (Amai) Room Size: m² 1 King Bed	General Pets not allowed, Bed count minimum 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1