Is this Casa Basalto pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Basalto have a swimming pool?

No, this Casa Basalto does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Basalto?

Best-rates for the Casa Basalto starts from $72 per night with includes Accessibility, Fireplace/Heating, Security/Safety, Bedding/Linens, Breakfast, Child Friendly, Internet, Air Conditioner, Wheelchair Accessible, Wellness Facilities, Restaurant, Bar, Kitchen, Laundry, Parking, TV, Toiletries, Guest Services, Balcony/Terrace, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Casa Basalto a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Basalto wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Basalto is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Basalto?

Based on the information reported by the owner or manager, the Casa Basalto indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Basalto?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Casa Basalto | Hotel in Pachuca

| 9.0 (291 Reviews) | 1 Bathroom

Hotel in Pachuca

Hotel with free parking, 5-minute walk to Galerias Pachuca Mall
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and a business center.
Casa Basalto offers 26 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Toilet paper

Private bathroom

Free toiletries

Soap

Towels

Shampoo

Bedroom

Heating

Bed sheets

Air conditioning

Premium bedding

Blackout drapes/curtains

Pillow-top mattress

Safe

In-room massage

Iron/ironing board (on request)

Individually decorated

Electrical adapters/chargers

Phone

Free local calls

Breakfast

1 restaurant and 1 coffee shop/cafe

Continental breakfast available for a fee weekdays 8:00 AM–noon: MXN 149 for adults and MXN 149 for children

Room service available

1 bar

Coffee/tea maker

Parking

Wheelchair-accessible parking available

Limited onsite parking

Free self parking on site

Accessibility

Wheelchair-accessible restaurant

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Well-lit path to entrance

Wheelchair-accessible path to elevator

Wheelchair-accessible parking

Activities

Ecotours

Hunting

Ziplining

Hiking/biking trails

Entertainment

40-inch Smart TV

Satellite channels

General

Conference center

Meeting room

Coworking space

24-hour business center

Banquet hall

Front-desk safe

Elevator

English

Spanish

Couples dining

Romance packages available

TV in lobby

Smoke-free property

Guest Services

Laundry facilities

Tour/ticket assistance

Laundry facilities

Daily housekeeping

24-hour front desk

Dry cleaning service

Luggage storage

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Terrace

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in fee: mxn 500 early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available late check-out fee: mxn 500 late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately mxn 149 for adults and mxn 149 for children pet fee: mxn 350 per pet, per night service animals are exempt from fees early check-in fee: mxn 500 (subject to availability) late check-out fee: mxn 500 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total pets food and water bowls are available pets allowed for an extra charge of mxn 350 per pet, per night restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Heidi

Sep 30, 2025 08:40:00 PM

Review Score: 4

Summary: Overall the hotel was ok. You could hear talking in the rooms above and next door. Came home one night and the key to turn on the light was not working so had to pack up and change rooms in the dark. Ran out of water on the last day. It was a great location to shopping and restaurants.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room, 1 King Bed Room Size: 215 square feet m² 1 King Bed	General Pet-friendly room, Square meters - 20, Number of living rooms 0, Square feet - 215, Number of bedrooms - 0, Ping - 6.04, Desk, Shower only, Laptop-friendly workspace, Bed count minimum 1, Bed count maximum 1
Deluxe Suite, 1 Bedroom, Accessible Room Size: 430 square feet m² 2 King Bed and Queen Sofa Bed	General Pet-friendly room, Private hot tub, Number of living rooms 0, Wheelchair-width doorways, Shower/tub combination, Number of bedrooms - 1, Room and bed type depend on availability check-in, Laptop-friendly workspace, Location - top floor, Wheelchair accessible, Square feet - 430, Accessible bathtub, Ping - 12.08, Private hot tub (indoor), Square meters - 40, Bed count minimum 2, Bed count maximum 2
Deluxe Double Room, 2 Queen Beds Room Size: 258 square feet m² 2 Queen Beds	General Pet-friendly room, Number of living rooms 0, Square feet - 258, Number of bedrooms - 0, Desk, Shower only, Laptop-friendly workspace, Ping - 7.25, Square meters - 24, Bed count minimum 2, Bed count maximum 2